Back online....

After almost a week of having no wired internet access at my home, I'm finally back online, with a new ADSL modem and faster speeds to boot.

PLDT myDSL Modem
ZyXEL P-600 ADSL modem.


Being able to browse the internet at up to 1 Mbps almost makes the aggravation worth it, but to be perfectly honest, I still think PLDT's service still stinks.

It was around two months before they really took action on my request to migrate my account from legacy DSL to IPDSLAM, and it involved quite a number of phone calls before they really did anything. There's lack of coordination between their customer service representatives and technical personnel, field technicians wouldn't arrive when they said they would, or they would arrive unannounced, and no one even bothered to mention that my internet connection would be dead for a few days to a week while the migration was in progress.

Well, at least my connection is up and running again, and for that I'm thankful. As for their service and tech support, I would give PLDT a C-. While I appreciate the effort and the fact that they did manage to deliver as promised, their response times (Two months to act on a request? Six days with no internet connection?) definitely need improvement.

Of course this is PLDT we're talking about. I shouldn't really be expecting too much from them. And probably neither should you.

Comments

Post a Comment

Popular posts from this blog

Commonwealth Ave. lot for Lease

Image
For lease, 261 sqm commercial lot near east-bound lane (going to Fairview) of Commonwealth Ave. Quezon City, between Tandang Sora and Ever Gotesco, directly opposite PNB . Accessible via 50m access road. No improvements on said property. For inquiries call 09228692272 or email ronallandottk@yahoo.com
Read more

Is aspartame safe?

Image
Do you know what aspartame is? Well, even if you don't, given its ubiquitous nature, its a virtual certainty that you have already crossed paths with it in your life at one time or another. For the uninitiated, aspartame is a low-calorie sugar substitute most often used in carbonated beverages, you know, the diet or lite variety. Here in the Philippines, it is commonly known by the brand names NutraSweet and Equal . The reason why it has significantly fewer calories is because its not carbohydrate based. Its a methyl (methane derivative) ester (organic compound) dipeptide (two amino acids joined by a single peptide bond) consisting of aspartic acid as the first amino acid, and phenylalanine as the second. Its about 180 times sweeter than typical table sugar, and as such, a little goes a long way. A single pellet of Equal (18 mg of aspartame) has about the same sweetening strength as a teaspoon of ordinary white sugar (about 5 ml). Do the math. It was first discovered in 19...
Read more

Peddling Snake Oil - The Khaos Super Turbo Charger

Image
Photos courtesy of Ghosthunter If you drive or are at least into cars, no doubt you've probably heard at one time or another about the Khaos Super Turbo Charger . It's a device that is claimed to drastically reduce the fuel consumption of your gasoline driven vehicle by as much as 50%. It created such a hype when it was introduced in November 2003 after glowing reviews and endorsements from, among others, the Department of Energy (DOE), the Makati Land Transportation Office (LTO) and Taiwan’s Automotive Research and Testing Center. Even Malacañang got into the picture, and presented the inventor, Pablo Planas, with a Presidential Award Medal for Outstanding Invention. All in all, various government agencies and government officials got into the picture, singing the praises of a device that miraculously reduces fuel consumption by a significant margin. As a result, in less than a year, more than 3,500 units were sold and installed to customers who swear by the product's effe...
Read more