Network problems....

While I don't really believe that Friday the 13th is an unlucky day, in one aspect it was for me yesterday. I had absolutely no broadband internet service for the entire day, it seems my DSL connection was down for some reason. While this morning it seems to be working fine again, I do have some complaints about PLDT myDSL's technical support:

1. Calling their customer service number (172-375) is pretty hellish, as it puts you on hold for as long half an hour. Of course, there are no guarantees that someone would answer. It was on my fifth try, I think, before I got to talk with someone. Good thing I have a speaker phone, I don't think I would have the patience to hold a handset to my head for that long;

2. The customer service representative, a lady, while actually being nice enough, was of very little help. She did confirm that service was down in my area (like I didn't know) but she had absolutely no idea when the service would resume. Shouldn't their technical team coordinate with their CSRs?

3. I would imagine that if the service interruption was scheduled, they should have at least emailed a message, posted a notice on their website or something. While my account is only a personal residential account, I can just imagine the exasperation of business establishments in this area whose internet connection is vital to their operations;

4. And would they please update their website? The last subscriber bulletin was more than two months ago! I had to learn of the fact that they increased bandwidth speeds from an outside web forum and from a newspaper. They haven't even bothered to updated the listed speeds on their website. Surely, PLDT would have at least one employee who knows HTML?

As a result, I had to resort to using a dial-up connection again, just to do my routine stuff. Knew I kept that modem for a reason. :-)

Well, if anything, given the growing competition in the market place, as well as its growing subscriber base, PLDT myDSL should do something about its customer service, as it definitely still has a lot of room for improvement.

Word for the day:

Paraskevidekatriaphobia — a morbid, irrational fear of Friday the 13th

Comments

Post a Comment

Popular posts from this blog

Commonwealth Ave. lot for Lease

Image
For lease, 261 sqm commercial lot near east-bound lane (going to Fairview) of Commonwealth Ave. Quezon City, between Tandang Sora and Ever Gotesco, directly opposite PNB . Accessible via 50m access road. No improvements on said property. For inquiries call 09228692272 or email ronallandottk@yahoo.com
Read more

Is aspartame safe?

Image
Do you know what aspartame is? Well, even if you don't, given its ubiquitous nature, its a virtual certainty that you have already crossed paths with it in your life at one time or another. For the uninitiated, aspartame is a low-calorie sugar substitute most often used in carbonated beverages, you know, the diet or lite variety. Here in the Philippines, it is commonly known by the brand names NutraSweet and Equal . The reason why it has significantly fewer calories is because its not carbohydrate based. Its a methyl (methane derivative) ester (organic compound) dipeptide (two amino acids joined by a single peptide bond) consisting of aspartic acid as the first amino acid, and phenylalanine as the second. Its about 180 times sweeter than typical table sugar, and as such, a little goes a long way. A single pellet of Equal (18 mg of aspartame) has about the same sweetening strength as a teaspoon of ordinary white sugar (about 5 ml). Do the math. It was first discovered in 19
Read more

Peddling Snake Oil - The Khaos Super Turbo Charger

Image
Photos courtesy of Ghosthunter If you drive or are at least into cars, no doubt you've probably heard at one time or another about the Khaos Super Turbo Charger . It's a device that is claimed to drastically reduce the fuel consumption of your gasoline driven vehicle by as much as 50%. It created such a hype when it was introduced in November 2003 after glowing reviews and endorsements from, among others, the Department of Energy (DOE), the Makati Land Transportation Office (LTO) and Taiwan’s Automotive Research and Testing Center. Even Malacañang got into the picture, and presented the inventor, Pablo Planas, with a Presidential Award Medal for Outstanding Invention. All in all, various government agencies and government officials got into the picture, singing the praises of a device that miraculously reduces fuel consumption by a significant margin. As a result, in less than a year, more than 3,500 units were sold and installed to customers who swear by the product's effe
Read more